To ensure that we are continuously assessing and improving the service and care we deliver, we undertake an annual anonymous satisfaction survey. 367 completed surveys.
Ratings and recommendations:
- 96% rate the service they receive as 'excellent' or 'good'
- 95% are likely to recommend Audley Care
- 93% feel Audley Care improves their quality of life
The Care Experience:
- 100% said their carers make them feel safe
- 91% said they are happy with their carers
- 98% said their carers are trustworthy
- 99% said they are treated with dignity and respect
- 99% said their carers are kind and friendly
- 98% said their carers are professional
What our clients say:
"My Audley carers have always been cheerful and kind and professional."
"I haven't a bad word to say. Professional service. Reliable and have helped improve my everyday life."
Overall, 96% of our customers say the service they receive is excellent or good. And looking at the detail, 91% are happy with their carers, 99% say they are treated with dignity and respect and 99% say their carers are trustworthy, kind and friendly.
It’s important for us to conduct this survey yearly and understand the results so we can continually improve our services and support people living in their own homes. Giving people access to a range of care support, at a high standard, ensures our customers quality of life and also helps to alleviate pressure on the NHS and stretched social care services.
It’s proven that people are happier and healthier with this approach, and we’ll continue to work to make sure this is the case.
Audley home care services in and around our 16 UK villages
Audley Care provides domiciliary home care services to older people living in or close to:
- Care in Ascot (Audley Care at Sunningdale Park)
- Care in Failand, Bristol (Audley Care at Redwood)
- Care at Chalfont St Peter (Audley Care at Chalfont Dene)
- Care in Clapham (Audley Care at Nightingale Place)
- Care in Kintbury (Audley Care at Inglewood)
- Care in Darley Dale (Audley Care at St Elphin's Park)
- Care in Edgbaston (Audley Care at St George's Place)
- Care in Englefield Green (Audley Care at Cooper's Hill)
- Care in Ilkley (Audley Care at Clevedon)
- Care in Bearsted (Audley Care at Mote House)
- Care in Leeds (Audley Care at Scarcroft Park)
- Care Leamington Spa (Audley Care at Binswood)
- Care Malvern (Audley Care at Ellerslie)
- Care Romsey (Audley Care at Stanbridge Earls)
- Care Tunbridge Wells (Audley Care at Willicombe Park)
- Care Stokenchurch (Audley Care at Wycliffe Park)