This year we invited owners living in our retirement villages to complete the survey either online or in paper form.
Some highlights of the 2024 annual survey are:
- 80% say 'Audley feels like home'
- 91% commend the 'Friendly facilities team'
- 96% commend the 'Friendly reception staff'
The top 3 reasons owners rate Audley as excellent are:
1. The property I live in | 2. The people who work here | 3. Safety and security
Audley's top rated luxury retirement villages are:
- 90% rate Audley Redwood as Excellent or Good
- 97% of owners are likely to recommend Audley Villages because of their experience living at Audley Fairmile
- 91% consider that Audley St George's Place has a good sense of community
- 94% commend the exceptional customer service at Audley Inglewood
- 87% of owners say it 'feels like home' at Audley Ellerslie in Malvern
The operations and marketing teams supporting our retirement villages use the insight from this survey to improve our services and the service levels we deliver to owners living in our villages.
